Iwan Setiawan

Iwan
Setiawan

Technical Support & Web Hosting Specialist

Building reliable web solutions with expertise in hosting, technical support, and modern web development.

2+

Years Experience

3

Certifications

Bali

Based in

Get In TouchDownload CV
Iwan Setiawan
Iwan Setiawan

About Me

Who I am & what I do

Technical Support and Web Hosting Specialist with extensive experience in managing domains, troubleshooting server and email issues, and providing client support across various hosting platforms. Skilled in cPanel, Plesk, DNS, APIs, and web development workflows. Adept at diagnosing technical problems, communicating effectively with clients, and delivering reliable solutions in fast-paced environments.

2+

Years Experience

3

Certifications

2

Languages

Work Experience

My professional journey

Technical Support / Web Hosting Specialist

Hosting.com
2024 — Present
Provided technical support for web hosting clients, including domain, email, and server-related issues.
Diagnosed and resolved authentication errors, API failures, and DNS misconfigurations.
Assisted with domain renewals, WHOIS issues, and registry restrictions.
Troubleshot email access problems across multiple accounts and platforms.
Guided clients through hosting setup, login issues, and control panel usage.
Managed Git workflows, including pulling, resolving conflicts, and deployment fixes.

Web Support / Junior Developer

PT Bali Oversea Abadi
2024
Assisted in deploying and managing websites, including React/JSX-based projects, Laravel, and WordPress.
Optimized websites for mobile responsiveness and performance.
Contributed to redesign concepts and UI improvements for client websites.
Collaborated with clients to implement content and layout changes.

Customer Support Specialist

Samsung Service Center
2022 — 2023
Handled customer service inquiries and complaints with professionalism and efficiency.
Diagnosed and repaired Samsung devices including phones, tablets, and accessories.
Processed warranty claims and managed customer follow-ups.
Provided technical assistance and troubleshooting guidance to customers.
Maintained accurate service records and documentation.

My Skills

Technologies & competencies

Hosting & Infrastructure

cPanel & WHMPleskDNS ManagementLinux CLI / SSHEmail SystemsWHOIS & Domains

Development

HTML5 & CSS3JavaScriptReact / JSXLaravel (PHP)Git & Version ControlREST APIs & cURL

Tools & Platforms

Webmail (Roundcube, Horde)API Testing & DebuggingWordPressLinux ServerWindows Server

Soft Skills

Client CommunicationTechnical DiagnosticsProblem SolvingTicket HandlingIndependent WorkQuick Learner

Featured Projects

Things I've built

Ticket Management Dashboard

Built a comprehensive ticket management system for handling support requests. Features include ticket creation, status tracking, priority levels, and real-time updates. Provides analytics and reporting for performance metrics.

DashboardTicket SystemReal-time UpdatesAnalytics

Tour Website / Booking System

Full-stack tour booking platform built with Vue.js and Nuxt on the frontend, with a Laravel backend API. Includes booking functionality, payment integration, and responsive design optimized for all devices.

Vue.jsNuxt.jsLaravelAPI IntegrationBooking System

Mail Server Setup

Configured and deployed a complete mail server infrastructure using Postfix for SMTP, Dovecot for IMAP/POP3, and Roundcube as the webmail client. Includes SSL/TLS encryption, spam filtering, and user management.

PostfixDovecotRoundcubeMail ServerSSL/TLSLinux

Education & Certifications

Academic background & credentials

Education

Bachelor of Information System

ITB STIKOM BALI

Graduated 2018

Certifications

  • cPanel & WHM Fundamentals
  • Basic Linux Administration
  • Project Management

Get In Touch

Let's work together

I'm always open to new opportunities and interesting projects. Whether you have a question or just want to say hi, feel free to reach out!

Email

iwnsetiwn@gmail.com

Phone

+62-8133-8574-720

Location

Bali, Indonesia

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